Support
Welcome to the Acumity support page. We are here to assist you with any questions or issues you may encounter while using Acumity. Please find below the necessary information to get the support you need.
Contact Information
For any support inquiries, please contact us via email:
Email: support@acumity.com
Support Response Time
Our support team is dedicated to providing timely assistance. We strive to respond to all inquiries within a maximum of 12 hours.
Common Issues and Solutions
1. Bot Invitation Issues
Problem: The bot is not joining the meeting. Solution: Ensure that the bot is invited using the correct email address: bot@acumity.com via an authorized user. Double-check the authorization settings to confirm that the bot has the necessary permissions.
2. Recording and Transcription Problems
Problem: The bot is not recording or transcribing the meeting. Solution: Verify that the bot has been properly invited and that it is receiving the necessary permissions to access the meeting. If the problem persists, contact support@acumity.com with details of the issue.
Frequently Asked Questions
How do I invite the bot to a meeting?
To invite the bot to a meeting, add bot@acumity.com as a participant in your meeting from your Acumity registered email address. Ensure that the bot has the required permissions to join and access the meeting.
What should I do if the bot is not transcribing the meeting?
If the bot is not transcribing the meeting, check the authorization settings and ensure the bot has the necessary permissions. If the issue continues, please reach out to our support team at support@acumity.com.
For any other questions or support needs, please do not hesitate to contact us at support@acumity.com. We are here to help you make the most of your experience with Acumity.
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